Cancellation Policy
- Order Cancellation:
Customers can cancel their orders within 24 hours of placing the order, provided the order has not been processed for shipping. To cancel an order, please contact our customer support team at support@sandpipereyewear.com with your order details.
- Refund Process:
If the cancellation request is made within the specified time frame, a full refund will be initiated. Refunds will be processed to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account.
- Cancellation After Shipping:
Once an order has been shipped, it cannot be canceled. In such cases, customers can utilize our return and exchange policy after receiving the product. Details of the return process are available on our website.
- Modification of Orders:
We do not allow modifications to orders after they have been placed. If you need to make changes, please cancel the existing order (within 24 hours) and place a new one with the correct details.
- Exceptions:
Certain products or promotions may have specific cancellation terms. Please review product descriptions and promotional terms for any exceptions.
- Communication of Cancellation:
Customers will receive confirmation of their cancellation via email. If you do not receive confirmation within 48 hours, please contact our customer support team for assistance.
- Right to Cancel:
Sandpiper Eyewear reserves the right to cancel any order at its discretion, with a full refund provided to the customer. Reasons for cancellation may include but are not limited to product unavailability, pricing errors, or suspected fraudulent activity.
- Changes to Cancellation Policy:
Sandpiper Eyewear reserves the right to update or modify the cancellation policy at any time. Changes will be effective immediately upon posting on the website.
For any queries or assistance related to cancellations, please reach out to our customer support team at support@sandpipereyewear.com.
Thank you for your understanding and cooperation.
